Shipping & Delivery
FREE standard shipping when you spend over £35
£2.95 - Standard - Delivered within 3-5 business days via Royal Mail
£5.95 - Express Tracked - Delivered within 1-2 business days via courier*
*Please be aware that express delivery is NOT guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.
Due to the UK's departure from the EU, naturesbounty.co.uk currently only ships to the UK
Other Shipping Information
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard orders will usually be sent via Royal Mail and express orders via DPD or a priority Royal Mail service.
We always endeavour to ship orders as quickly as possible, but there may be delays over busy trading periods. All orders placed after 14.00pm Monday-Friday will be shipped on the next business day, we do not dispatch orders on the weekend. Please note, all first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your billing or business address.
If you are away from your address when delivery is attempted our courier will put a card through your door allowing you to re-book a delivery or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day. The Bountiful Company Ltd reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Product Delivery Errors
Any delivery errors must be reported to us via email within 1 day of the date of delivery.
All orders go through a rigorous checking system before being packed and leaving our warehouse. If you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.
If you have received your parcel in a poor or damaged condition or have items missing, please try to keep all outer packaging so that we can collect this and send to our couriers for investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.